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Got a query, complaint or compliment? Want to report lost property or claim a refund? Here’s how to get in touch.
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Rail enquiries
Lost Property
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Bus services
Coming soon.
For complaints about Metro, Ferry or Other / General services, you can also contact us by phone.
Phone: 0191 20 20 747
Opening times: Lines are open 9.00am-5.00pm Monday to Friday, except Bank Holidays
If you see a shelter that has been vandalised please let us know and we’ll ensure it is repaired as soon as possible. You can call the shelter hotline on 0191 203 3365 or email customerrelations@nexus.org.uk – we’d be happy to pass any reports on to the necessary contractor.
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