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West Jesmond station subway refurbishment work closure
The station subway at West Jesmond station will be closed for about eight weeks from 7.30am Monday 19 October, while we carry out stair repairs and refurbishment work.
During the subway closure, please use the station footbridge to access the opposite side of the station. Your journey may take longer so leave extra travelling time.
If you are unable to use the footbridge please contact us on the station Help Point or call us on 0191 202 0747 (lines are open Monday-Friday, 9.00am-5.00pm).
Thank you for your understanding
Nine day Metro line closure St James-Monkseaton, 24 October-1 November
Nine day line closure St James-Monkseaton
From Saturday 24 October no trains will run between St James and Monkseaton in either direction for nine days, to allow for improvement works. Trains between St James and Monkseaton will be running from the morning of Monday 2 November.
A replacement bus service 900 will be running in the affected area.
Metro tickets and passes will be valid on the replacement bus. Remember to tap in and out using your smartcard at the start and end of your journey at the station gateline or validator. You can also buy a ticket from the bus driver. Your journey will take longer so please allow extra travelling time.
View replacement bus stop locations St James-Monkseaton here
View the replacement bus timetable St James-Monkseaton and Monkseaton-St James here
The work taking place while the line is closed includes, track renewals, overhead line renewal work, infrastructure maintenance, lineside estate management, station work and structural upgrades.
Some of the work will be carried out overnight and may be noisy. If you live or work near Metro lines or stations and would like advance notice of planned noisy nighttime work, please view our night works page, or sign up to receive our free weekly nighttime work email.
Revised Metro timetable 24 October-1 November 2026
Revised Metro timetable 24 October to 1 November 2026
From Saturday 24 October until Sunday 1 November a revised Metro service will be running, due to planned Metro improvement work between St James and Monkseation.
Revised timetable South Hylton-Airport and Airport-South Hylton
Revised timetable South Shields-Monkseaton and Monkseaton-South Shields
Replacement bus services will be running between St James and Monkseaton for the nine days. For more details about the planned work and details of the replacement bus service, please view the Metro planned work section.
Benton platform 1 closed
Following a safety inspection, Platform 1 at Benton station is currently closed. Trains travelling through Platform 1 will not stop at the station.
Platform 2 remains open and services are operating as normal.
If you are travelling towards Newcastle from Benton, please use Platform 2 and travel to Palmersville. From there please cross over to platform 1 for a train towards Newcastle.
If you need to alight at Benton and your train would normally arrive at Platform 1, please remain on the train to Four Lane Ends, then change to a train on Platform 2 to return to Benton.
While this platform is closed, services that would normally terminate at Benton will instead terminate at Four Lane Ends. The early morning departures at 05:18 and 05:29 will also start from Four Lane Ends rather than Benton. For assistance with onward travel to or from Benton, please use the station help point.
We apologise for any inconvenience and thank you for your patience while this safety issue is being addressed.
Planned improvement works
No trains are running between St James and Monkseaton in both directions until Monday 2 November, to allow for improvement works. Replacement bus service 900 is calling at or close to all stations in the affected area.
Your journey will take longer, so please leave extra time for travel.
West Jesmond station subway refurbishment
The subway at West Jesmond station is closed for refurbishment work. Please use the station footbridge to access the opposite side of the station.
Regent Centre Metro station 9.00pm closures Monday-Thursday in November and December
Regent Centre station will close at 9.00pm each evening Monday to Thursday throughout November and in December on the dates listed below, to allow for the station refurbishment work to continue.
When the station is closed trains will run through the station without stopping.
Monday 2 – Thursday 5 November
Monday 9 – Thursday 11 November
Monday 16 – Thursday 19 November
Monday 23 – Thursday 26 November
Monday 30 November – Thursday 3 December
Monday 7 – Thursday 10 December
Monday 14 – Thursday 17 December
A replacement bus service 901 will be running between Regent Centre and South Gosforth in both directions when the station is closed early.
View the replacement bus stop location maps for Regent Centre and South Gosforth here
View the replacement bus timetable here
If you wish to travel from Regent Centre towards the Airport when the station is closed, please travel to South Gosforth on the replacement bus service and continue your journey by Metro. If you are travelling from the direction of the Airport and wish to leave the train at Regent Centre, please stay on the train until South Gosforth and travel back to Regent Centre on the replacement bus service.
Metro tickets and passes will be valid on the replacement bus and the driver will sell tickets.
If you are travelling using a Pop card and are starting your journey at Regent Centre show the replacement bus driver your Pop card (the Metro station will be closed so you will not be able to tap in), when you arrive at South Gosforth if you intend to travel further using Metro, remember to tap in on the station validator to begin your journey. If you plan to travel to Regent Centre on the replacement bus after travelling on Metro, remember to tap out at South Gosforth, before boarding the replacement bus service.
Your journey will take longer so please leave extra travelling time.
For the latest Metro service update view the live updates section or view the Pop App (available on Google Play and the App Store).
No Metro trains between Pelaw and South Hylton 8 November 2026
No trains between Pelaw and South Hylton on Sunday 8 November 2026 until about 11.30am
On Sunday 8 November no trains will run between Pelaw and South Hylton in both directions until about 11.30am, to allow for Network Rail improvement work.
Replacement bus service
A replacement bus service number 901 will be running between Heworth and South Hylton calling at all stations in both directions.
View the replacement bus stop location maps here
View the replacement bus 901 timetable for 8 November 2026 here
First train times after the closure
11.14am from Pelaw towards South Hylton
11.45am from Park Lane towards Pelaw
11.52am from South Hylton towards Pelaw
Your journey will take longer so please leave extra time for travelling.
A revised train timetable will be running. Revised train timetables can be viewed in the timetable change section.
For the latest Metro service update view the live updates section or view the Pop App (available on Google Play and the App Store).
Revised Metro timetable Sunday 8 November 2026
Revised Metro timetable Sunday 8 November 2026
On Sunday 8 November a revised Metro service will be running, due to planned Network Rail work between Pelaw and South Hylton until about 11.30am.
View revised timetables South Hylton-Airport and Airport-South Hylton green line here
View revised timetables South Shields-St James and St James-South Shields yellow line here
Replacement bus services will be running between Heworth and South Hylton. For more details about the planned work and details of the replacement bus service, please view the Metro planned work section.
Manors platform 1 planned lift and escalator outage
On Tuesday 8 December, the escalator on platform 1 at Manors will be out of use from 8.00am until 11.00am, and the lift on platform 1 will be out of use from midday until 3.00pm.
Step free access advice during the lift outage
If you require step free access and wish to travel from Manors towards Byker, board a train from platform 2, travel to Monument, change to platform 3 and board a train to continue your journey back towards Byker.
If you need step free access and want to leave the train at Manors platform 1, stay on the train to Byker, change platform and return to Manors platform 2.
If using the alternative stations is not suitable, please let us know on the station Help Point or by calling 0191 202 0747 (lines are open Monday-Friday, 9.00am-5.00pm).
Your journey will take longer, so please leave extra travelling time.
Park Lane planned platform 1 lift and platform 2 escalator outage
On Wednesday 9 December, the escalator on platform 2 at Park Lane will be out of use from 8.00am until 11.00am, and the lift on platform 1 will be out of use from midday until 3.00pm.
Step free access advice during the lift outage
If you require step free access and wish to travel from Park Lane towards South Hylton, board a train from platform 2 to Sunderland station, change to platform 2 and board a train heading back towards South Hylton.
If you need step free access and want to leave the train at Park Lane platform 1, stay on the train to University, change to platform 2 and return to Park Lane platform 2.
If using the alternative stations is not suitable, please let us know on the station Help Point or by calling 0191 202 0747 (lines are open Monday-Friday, 9.00am-5.00pm).
Your journey will take longer, so please leave extra travelling time.
Night works
To ensure our train service continues to run we need to carry out regular maintenance and improvement works on and around our tracks. Some work can be done during the day, but often work can only be completed safely when the train service is not running. This means we work overnight and during planned line closures.
The type of work taking place includes inspections, patrolling the tracks, lineside management, maintenance and renewal work and cleaning. Sometimes the work generates noise which residents or businesses near to the Metro line may be able to hear.
Short Notice works:
Friday 30 October (AM) – Longbenton to Northumberland Park: Benton station roof repairs
Saturday 31 October (AM) and Sunday 1 November (AM) – Central Station to Gateshead: Track maintenance using welding and grinding equipment.
View night works for week starting Monday 19 October 2026 to Sunday 25 October 2026
View night works for week starting Monday 26 October 2026 to Sunday 1 November 2026
PLEASE NOTE:
Major track and station renewal work will take place between Whitley Bay and St James during a nine-day closure, with improvements carried out throughout the day and night from this Saturday 24 October 2026 to Monday 02 November 2026. Details of works involved can be found here:
Read more about what is involved during night working on Metro
University station staircases closed
The staircases at University Metro station are closed until further notice. Please use the station ramps. We’re sorry for any inconvenience caused.
For up-to-date bus travel information please refer to:
For the latest up-to-date travel information, please check the bus operator websites below:
For up-to-date bus travel information please refer to:
For the latest up-to-date travel information, please check the bus operator websites below:
For up-to-date bus travel information please refer to:
For the latest up-to-date travel information, please check the bus operator websites below:
For up-to-date bus travel information please refer to:
For the latest up-to-date travel information, please check the bus operator websites below:
Armstrong Road, Newcastle, closures for road maintenance– Stagecoach Route 1, 20 October 2026
On Tuesday 20 October 2026, between the hours of 9:30am and 3:00pm, Stagecoach service 1 will be diverted due to road maintenance on Armstrong Road.
Customers are advised to use previous or next stops at St Johns Road or Armstrong Road-Atkinson Road during the works.
For full details of diversions for Service 1 please refer to Stagecoach North East website for full details.
Tyne Bridge Restoration works – Disruption to Arriva Service X12: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions.
As a result, Arriva North East service X12 will be required to divert Northbound towards Newcastle. From Gateshead interchange, the service will operate direct to Eldon Square and not serve the stops on John Dobson Street.
Journeys towards Durham and Middlesbrough will operate as normal from Newcastle.
Tyne Bridge Restoration works – Disruption to Arriva Service X12: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions.
As a result, Arriva North East service X12 will be required to divert Northbound towards Newcastle. From Gateshead interchange, the service will operate direct to Eldon Square and not serve the stops on John Dobson Street.
Journeys towards Durham and Middlesbrough will operate as normal from Newcastle.
Tyne Bridge Restoration works – Disruption to Go North East services: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions. During the closure Go North East services listed below will operate as follows (full details can be found on Go North East’s website).
As a result, Go North East services 22, 28, 28B, 29, 58, X1, X1A, X21 will only run to and from Gateshead Interchange and will not serve Newcastle city centre. Customers heading into Newcastle will need to transfer onto services 21, 27, 56, 57, X10, X32, X70, X71A or X72 from Stand N at Gateshead Interchange.
Go North East services 22, 28, 28B, 29, 58, X1, X1A, X1B, X21 will leave Gateshead Interchange at their normal timetabled departure times, so customers should board a connecting service from Newcastle around 10-15 minutes before the usual departure time of their journey.
Go North East services 21, X10, X32, X70, X71A, X72 will operate to Newcastle Eldon Square as usual but will use a different route between Gateshead Interchange and Eldon Square, meaning stops on John Dobson St and St Mary’s Place will not be served.
Go North East services 27, 56, 57, 58A, X58, N21 will operate to Market Street in Newcastle city centre as usual but will use a different route between Gateshead Interchange and the city centre.
Go North East service 54 will not serve Newcastle city centre, the Quayside or Askew Road. Services will instead run to and from Gateshead Interchange only – upon leaving Gateshead Interchange, buses will operate direct to Cuthbert Street, resuming the normal route from there. Anyone travelling from the Bensham area to and from the Quayside and Newcastle city centre will instead need to use service 53. Customers who usually travel from the Quayside to Newcastle city centre on service 54 should instead use service Q3/Q3X.
Go North East service 301 will use a different route between Gateshead Interchange and Market Street East on journeys heading towards Whitley Bay; stops on Clayton Street West, Grainger Street and Market Street West will not be served. Customers should catch the 301 from the Market Street East stop instead.
Go North East services 6, 10, 10A, 10B, 47, 53, Q3, Q3X, X30, X31, X45, X71, X73 are planned to operate as normal though we recommend customers leave extra time for their journeys as there may be significant delays. Follow the advice below to stay to up to date with any changes to our services.
Tyne Bridge Restoration works – Disruption to Stagecoach North East services: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions. Full details can be found on Stagecoach North East’s website.
As a result, Stagecoach North East services X24/X24A and X34 heading towards Newcastle will operate a variety of routing options to maintain reliability – most likely to be via the Tyne Tunnel and A1058 Coast Road or the Swing Bridge. Note that in Newcastle services will terminate/start from the opposite side to normal on Pilgrim Street on Stop NC71 between Tesco Express and Greggs). Any customers requiring Gateshead will be allowed to remain on the vehicle and travel on the return journey towards South Shields or Sunderland.
Stagecoach North East services X24/X24A/X34 heading towards South Shields or Sunderland will depart from Pilgrim Street stop NC71 and will then operate via Market Street, Grainger Street, Bigg Market, Groat Market, St. Nicholas’ Street, High Level Bridge, Askew Road, A184, Gateshead Interchange, picking up and setting down at Stand D, then will operate via High Street West, Charles Street then normal routes.
During this period traffic is expected to be very heavy and disruption is expected to all City Centre services, and Express services X24, X24A and X34 from Sunderland and South Tyneside
Tyne Bridge Restoration works – Disruption to Stagecoach North East services: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions. Full details can be found on Stagecoach North East’s website.
As a result, Stagecoach North East services X24/X24A and X34 heading towards Newcastle will operate a variety of routing options to maintain reliability – most likely to be via the Tyne Tunnel and A1058 Coast Road or the Swing Bridge. Note that in Newcastle services will terminate/start from the opposite side to normal on Pilgrim Street on Stop NC71 between Tesco Express and Greggs). Any customers requiring Gateshead will be allowed to remain on the vehicle and travel on the return journey towards South Shields or Sunderland.
Stagecoach North East services X24/X24A/X34 heading towards South Shields or Sunderland will depart from Pilgrim Street stop NC71 and will then operate via Market Street, Grainger Street, Bigg Market, Groat Market, St. Nicholas’ Street, High Level Bridge, Askew Road, A184, Gateshead Interchange, picking up and setting down at Stand D, then will operate via High Street West, Charles Street then normal routes.
During this period traffic is expected to be very heavy and disruption is expected to all City Centre services, and Express services X24, X24A and X34 from Sunderland and South Tyneside
Tyne Bridge Restoration works – Disruption to Go North East services: Friday 23 October 2026 – Monday 02 November 2026
From late evening on Friday 23 October 2026 until early morning on Monday 2 November 2026, the Tyne Bridge will be closed to traffic for continued restoration works and bus services will be operating via diversions. During the closure Go North East services listed below will operate as follows (full details can be found on Go North East’s website).
As a result, Go North East services 22, 28, 28B, 29, 58, X1, X1A, X21 will only run to and from Gateshead Interchange and will not serve Newcastle city centre. Customers heading into Newcastle will need to transfer onto services 21, 27, 56, 57, X10, X32, X70, X71A or X72 from Stand N at Gateshead Interchange.
Go North East services 22, 28, 28B, 29, 58, X1, X1A, X1B, X21 will leave Gateshead Interchange at their normal timetabled departure times, so customers should board a connecting service from Newcastle around 10-15 minutes before the usual departure time of their journey.
Go North East services 21, X10, X32, X70, X71A, X72 will operate to Newcastle Eldon Square as usual but will use a different route between Gateshead Interchange and Eldon Square, meaning stops on John Dobson St and St Mary’s Place will not be served.
Go North East services 27, 56, 57, 58A, X58, N21 will operate to Market Street in Newcastle city centre as usual but will use a different route between Gateshead Interchange and the city centre.
Go North East service 54 will not serve Newcastle city centre, the Quayside or Askew Road. Services will instead run to and from Gateshead Interchange only – upon leaving Gateshead Interchange, buses will operate direct to Cuthbert Street, resuming the normal route from there. Anyone travelling from the Bensham area to and from the Quayside and Newcastle city centre will instead need to use service 53. Customers who usually travel from the Quayside to Newcastle city centre on service 54 should instead use service Q3/Q3X.
Go North East service 301 will use a different route between Gateshead Interchange and Market Street East on journeys heading towards Whitley Bay; stops on Clayton Street West, Grainger Street and Market Street West will not be served. Customers should catch the 301 from the Market Street East stop instead.
Go North East services 6, 10, 10A, 10B, 47, 53, Q3, Q3X, X30, X31, X45, X71, X73 are planned to operate as normal though we recommend customers leave extra time for their journeys as there may be significant delays. Follow the advice below to stay to up to date with any changes to our services.
Go North East service 12 and Stagecoach services 22/22X – William Armstrong Drive/Violet Close junction on the A695 Scotswood Road, Newcastle
William Armstrong Drive/Violet Close junction on the A695 Scotswood Road, Newcastle
Newcastle City Council works on the William Armstrong Drive/Violet Close junction on the A695 Scotswood Road will start on Monday 14 September, lasting 14 weeks. Working hours will typically be Monday to Friday between approximately 8am and 4pm with occasional weekend working.
Because of these works, there may be some localised delays to Go North East service 12 and Stagecoach services 22/22X
Thursday, 13 November 2025 – until further notice: Routes 10, 12, 50 and E1 – Closure of River Drive bridge (Heugh Street)
Closure of River Drive bridge (Heugh Street) until further notice.
So that structural inspection work can take place, the following alterations will continue to apply to services 10, 12, 50 and E1:
Stagecoach Service 10 will operate via Keppel Street, Fowler Street, Winchester Street, Anderson Street, Coston Drive and Mile End Road, then run a one-way loop via Palatine Street, River Drive, Mile End Road and Coston Drive, before resuming the normal Service 10 route towards Jarrow.
Stagecoach Services 12 and E1 will continue to operate via alternative routes. Customers are advised to use South Shields Interchange (12 and E1) or Ocean Road (E1 only).
Go North East Sunday Service 50 is currently operating from South Shields Interchange to River Drive via Mile End Road.
These arrangements apply until further notice.
For latest up-to-date travel information please check Go North East website. Stagecoach North East website / X (formally Twitter)
Your guide to bus service changes from Monday 26 October
There will be several bus service changes across Newcastle, Gateshead and Northumberland
From Sunday 1 November 2026
View the revised timetables below.
2 Arriva revised timetable: Blyth – Morpeth Kirkhill
10 Go North East revised timetable: Newcastle – Hexham
10A Go North East revised timetable: Newcastle – Blackhall Mill
10B Go North East revised timetable: Newcastle – Tyneview Retail Park
72 Stagecoach revised timetable: Newcastle – Chapel House
X14 Arriva revised timetable: Newcastle – Thropton
X18 Arriva revised timetable: Berwick Upon Tweed – Newcastle
X66 Go North East revised timetable: Gateshead – Metrocentre
X79 Stagecoach revised timetable: Newcastle – Ponteland – Newcastle
What happens when the Shields Ferry is not operating
If we are unable to operate the ferry crossing between North Shields and South Shields because of eg severe fog, stormy conditions on the river, or if there is a technical issue with the vessels, we will endeavour to provide a replacement bus where possible.
Replacement bus timetable (subject to any buses being available)
The buses run on the hour and half past the hour from each ferry landing.
| South Shields to North Shields | |||
|---|---|---|---|
| Days | First bus | Then these times every hour | Until last bus |
| Monday to Wednesday | 06:30 | 00, 30 | 20:00 |
| Thursday to Saturday | 06:30 | 00, 30 | 23:00 |
| Sunday | 10:00 | 00, 30 | 18:00 |
| North Shields to South Shields | |||
|---|---|---|---|
| Days | First bus | Then these times every hour | Until last bus |
| Monday to Wednesday | 06:30 | 00, 30 | 20:00 |
| Thursday to Saturday | 06:30 | 00, 30 | 23:00 |
| Sunday | 10:00 | 00, 30 | 18:00 |
Please note that these are the same as the normal ferry times from North Shields, but are not the same as the normal ferry times from South Shields. This is of course because the replacement bus service takes longer than the ferry to travel between the two landings via the Tyne Tunnel.
From South Shields the buses depart from the bus stop on Ferry Street, outside the former BT building, stop number 42S32.
From North Shields the buses depart from the bus stop on North Quay at the end of the ferry landing, stop number 41080. It will also stop on request at the bus stop at the top of Borough Road.
Bikes
Unfortunately, bikes are not allowed on these buses. We suggest cyclists use the Tyne Pedestrian Tunnel instead.
More information
The ferry crew will be on the South Shields landing to provide passengers with information during the period of the disruption.
Customers can also check for information and updates on our Facebook page www.facebook.com/theshieldsferry.
Live train locations
