Get in touch with Tyne and Wear Metro

There are several ways to contact Nexus, the public body that manages Tyne and Wear Metro.

Complete the contact form and provide all the detail necessary for your enquiry.

Write to:
Customer Relations
Nexus Head Office
The Spark
Newcastle Helix
St James Boulevard
Newcastle upon Tyne
NE4 5DE
Email customerrelations@nexus.org.uk

Please note that this office is not open to the public.

Call:
Customer Relations
Tel 0191 20 20 747
9.00am-5.00pm, Monday to Friday

Metro Control
Tel 0191 203 3666 or Text/WhatsApp 07345 222 710 (to report non emergency incidents when travelling on Metro)