I need a seat and baby on board badges
Let other Metro customers know that you need a seat by wearing a badge.
Travelling can be tricky for people with a disability, elderly people, mams-to-be, parents carrying infants, injured people, or those less able to stand, including people with hidden disabilities and conditions.
Metro has a badge scheme that helps these people to get a seat when they need it. There are two badges available:
- I Need a Seat
- Baby on Board
What do I do if I see someone with a badge?
If you see someone with a badge and you are sat down, please stand and offer them your seat. The law does not require passengers to give up seats, even priority seats, but customers are encouraged to be kind and offer their seat to those that are less able to stand.
I am less able to stand myself. Am I expected to move for badge holders?
No. We recognise that many customers who need a seat might not have a badge. We trust people to use their common sense and show kindness where they can.
Do users have to explain why they need a seat to other passengers?
No. Not everyone is comfortable with asking fellow passengers to give up a priority seat and explaining why this is necessary. The purpose of the badge is to eliminate the need to explain the reason for needing a seat.
How do I get a badge?
Call 0191 20 20 747 or email customerrelations@nexus.org.uk.
Baby on Board badges and keyrings are also available from a number of hospitals across Tyne and Wear, please ask your midwife.
Do I need to show evidence of my condition to apply?
No. If you need a badge, you won’t be asked to prove that you’re in need. Customers are trusted to be honest and use common sense.
Priority seats
Priority seating is already marked on Metro trains.
Priority seating is intended for those passengers in greatest need of a seat, including people with a disability, older passengers, expectant mothers, passengers carrying infants, or those with a broken limb.
Purpose-built priority seats are normally located close to the doors, so they are more easily accessible than other seats.
Priority seats can be sat in by anyone, but should be given up for those in greater need for them.
The I need a seat badges are used alongside priority seating and are not intended to replace them.
