What is a Metro Penalty Fare?
A Penalty Fare is a fine given to anyone travelling on the Tyne and Wear Metro system without a valid ticket. This could include a Pop card that has not been validated for the journey, using a ticket that does not apply to you, or simply travelling without a ticket at all.
How much does a Penalty Fare cost?
A Penalty Fare is £100 plus the price of the full single fare for your intended journey.
However if it is paid within 21 days, the Penalty Fare is reduced to £50 plus the price of the single fare.
If you fail to pay the Penalty Fare you may be prosecuted and if you were convicted you may have to pay a financial penalty.
How to pay a Penalty Fare
If you are issued with a penalty fare notice, payment can be made
- Online at payments.nexus.org.uk <NEEDS NEW LINK AND IN CTA ABOVE>
- Card payments can be made by calling a 24 hour automated payment line on 0191 8147699
- By post to: Customer Relations, Nexus, Nexus Head Office, The Spark, Newcastle Helix, St James Boulevard, Newcastle upon Tyne, NE4 5DE. Please make your cheque or Postal Order made payable to ‘Nexus’, enclose your Penalty Fare Notice with payment. Please note that this office is not open to the public.
Appealing against your Penalty Fare
You have a right to appeal a Penalty Fare.
This must be made in writing within 21 days, beginning with the day following the day on which the penalty fare is charged. You should include the following information:
- Your name and address
- Your Penalty Fare number
- Why you did not produce a valid ticket or another authority to travel.
- Time and place where your journey began.
- Time and place where your journey ended.
- Any further information you have to support your explanation.
Send your appeal to:
Penalties Services,
12 Deben Mill Business Centre,
Old Maltings Approach,
Woodbridge,
IP12 1BL.
Or appeal electronically at penaltyservices.co.uk
Conditions of Carriage
The Metro Conditions of Carriage document <needs NEW LINK> details your rights and obligations as a passenger when you travel on Metro.
