Conditions of Carriage

The Conditions of Carriage explains your rights and obligations as a passenger when you travel on Metro.

When you buy a ticket for travel on Metro, you enter a contractual relationship with Nexus, the operator and owner of the system. There are some rules you need to follow as a customer, from not smoking on trains and stations, through to travelling with a valid ticket amongst several others.

You can view the Metro Conditions of Carriage to learn more.

Metro Byelaws

Byelaws are in place to ensure ease of travel and safety on Metro and they need to be observed by everyone.

They set out laws around conduct and behaviour, equipment and safety, travel and fares, trespass, premises controls and lost property. You can view the Metro Byelaws to learn more.

If you would like a printed copy of the Metro Byelaws or the Conditions of Carriage, please contact Customer Relations on 0191 20 20 747 (lines are open Monday to Friday,  9.00am – 5.00pm excluding on bank holidays).