Metro customer information
Your hub of information about using Tyne and Wear Metro.
Using the Tyne and Wear Metro should be an easy, seamless journey, providing a fast and frequent service that moves you around the region. To help you understand more about using Metro, browse the guidance, charters and information in this section to learn more about the system.
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Safety on Metro
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Lost property
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Customer information during disruptions
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Customer's Charter
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Metro Connect Free Wi-Fi
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Bikes and scooters on Metro
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Dogs on Metro
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Metro performance and satisfaction
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Car parking
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Match day and event travel advice
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Penalty Fares
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Conditions of Carriage and Metro Byelaws
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Family friendly travel
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Modernisation and maintenance
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Activities and offers
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Metro nightworks
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Managing vegetation
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Leaf fall disruption
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I need a seat and baby on board badges