Better bus travel across the region
The North East Combined Authority are committed to making buses a more affordable and practical transport option for those who aren’t using them, and helping existing bus users to travel more frequently. They are doing this by:
- Making bus fares cheaper
- Making the buses run on time, with better connections
- Making buses more accessible
- Offering discounts to North East attractions when you travel by bus
- Find out more about bus ticketing offers, the bus passenger charter, and investment in bus travel across the region.
The Mayor's Fares: making bus fares cheaper
Save up to 25% on entry to top North East attractions when you travel by bus
Leave the car at home and make the most of affordable, stress-free days out – no petrol costs, no parking fees, just great experiences across the region.
Whether you’re heading to a museum, heritage site, or family favourite, travelling by bus unlocks exclusive discounts and lets you enjoy the journey as part of the adventure.
Making bus travel better
The Bus Passenger Charter was developed by the North East Enhanced Partnership and sets out what you can expect when travelling on any of the region’s buses and what can be done if the experience falls short of our commitment to you. The aim is to make every journey as easy and reliable as possible.
Punctuality
Buses to be on time; normally arriving no more than 5 minutes late or 1 minute early.
Better connections
A network of bus routes running along all major roads connecting people to towns, cities and large employers.
Value for money
A range of value for money tickets that can be used on any bus regardless of operator, with a range of payment methods including cash and contactless.
Accessibility
Taxi guarantee to give wheelchair users the confidence they’ll be able to make their journey if the wheelchair spaces are occupied.
Punctuality
Buses to be on time; normally arriving no more than 5 minutes late or 1 minute early.
Better connections
A network of bus routes running along all major roads connecting people to towns, cities and large employers.
Value for money
A range of value for money tickets that can be used on any bus regardless of operator, with a range of payment methods including cash and contactless.
Accessibility
Taxi guarantee to give wheelchair users the confidence they’ll be able to make their journey if the wheelchair spaces are occupied.
Investing in public transport
The North East Enhanced Partnership put together a Bus Service Improvement Plan (BSIP) bid, and as a result the region was awarded £163.5 million by the Department of Transport. This funding is being used on a variety of bus initiatives, including the fares and ticketing offers detailed above, and a regionwide bus passenger charter.
For more information on the BSIP or the North East Enhanced Partnership, please contact the North East Combined Authority bus team on buses@northeast-ca.gov.uk.
