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Got a query, complaint or compliment? Want to report lost property or claim a refund? Use the options shown below to select the type of query you have and then select the relevant mode of transport.
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Bus services
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For complaints about Metro, Ferry or Nexus services, you can also contact by email at customerrelations@nexus.org.uk
Phone: 0191 202 0747
Opening times: Lines are open 9.00am-5.00pm Monday to Friday, except Bank Holidays
If you see a shelter that has been vandalised please let us know and we’ll ensure it is repaired as soon as possible. You can call the shelter hotline on 0191 203 3365 or complete the form below and we’d be happy to pass any reports on to the necessary contractor.
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